PRIVACY POLICY

Last Updated: May 22, 2026

HoloLabsAI, Inc. (“HoloLabsAI,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of individuals and organizations that interact with our websites, applications, AI-powered digital humans, hologram-enabled technologies, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you access or use our Services.

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Use of the Services is also governed by HoloLabsAI’s Terms of Service, Master Services Agreements (“MSAs”), Statements of Work (“SOWs”), and other applicable agreements, which may contain additional limitations, disclaimers, and liability protections.

1. ABOUT HOLOLABSAI

HoloLabsAI provides an AI-powered operating system that enables organizations to deploy emotionally aware digital humans, conversational AI assistants, branded avatars, hologram-enabled experiences, and customer engagement technologies across websites, mobile applications, retail environments, and physical deployments. References to “emotionally aware,” “emotionally intelligent,” “human-like,” or similar terminology describe simulated conversational responsiveness and engagement behavior only and do not imply human consciousness, emotional understanding, psychological evaluation, medical analysis, or mental health assessment.

Our Services are designed to support customer engagement, frontend stickiness, operational efficiency, customer support, and scalable SaaS-driven experiences.

HoloLabsAI is not a healthcare provider, therapist, emergency response provider, financial advisor, legal advisor, or licensed professional service provider. The Services are intended solely for informational, engagement, operational, educational, and conversational purposes.

The Services are not intended for:

• Emergency response;
• Crisis intervention;
• Medical monitoring;
• Life-sustaining communications; or
• Professional medical, legal, financial, or mental health advice.

Users should contact emergency services or qualified professionals in emergency situations.

Unless expressly agreed in writing under a separate HIPAA-compliant agreement, the Services are not intended to receive, process, or store Protected Health Information (“PHI”).

2. INFORMATION WE COLLECT

We collect information necessary to operate, improve, secure, and support our Services. A. Information You Provide

We may collect:

• Name
• Email address
• Phone number
• Organization and role information
• Account credentials
• Billing and payment information
• Demo requests and inquiry information
• Messages, prompts, files, and communications submitted through the Services
• Payment information is processed by authorized third-party payment processors and is not stored directly by HoloLabsAI except as necessary for billing administration.
• B. Interaction and Conversation Data
• Because HoloLabsAI’s platform is designed to facilitate conversational engagement through AI-powered avatars and digital humans, we may collect:
• Text conversations
• Voice interactions
• Video interactions
• Customer support interactions
• User engagement patterns
• Usage analytics
• Interaction metadata
• Platform performance metrics
• This information may be used to:
• Operate and improve the Services;
• Support customer deployments;
• Provide analytics and reporting;
• Improve conversational quality and operational performance;
• Detect fraud, abuse, misuse, or technical issues.
• C. Automatically Collected Information
• We may automatically collect:
• IP address
• Device identifiers
• Browser type
• Operating system
• Session duration
• Pages viewed
• Features accessed
• Referring URLs
• Cookie and tracking information

3. HOW WE USE INFORMATION

We may use collected information to:

• Provide, maintain, and improve the Services;
• Personalize interactions and deployments;
• Support customer implementations;
• Enable organizational administrators to manage deployments;
• Improve AI performance and conversational quality;
• Process transactions and billing;
• Provide technical support and customer service;
• Analyze usage and engagement trends;
• Prevent fraud, abuse, unauthorized access, or illegal activity;
• Comply with legal obligations and enforce agreements.
• We do not sell personal information or allow third parties to use personal information for independent advertising purposes.

4. CUSTOMER DEPLOYMENT RESPONSIBILITY

Organizations deploying HoloLabsAI’s Services are solely responsible for:

• Determining the appropriateness of deployment for their use case;
• Providing any legally required notices or consents to end users;
• Obtaining any required consents related to recording, voice capture, image capture, likeness rights, monitoring, or interaction tracking;
• Configuring workflows, prompts, and operational settings;
• Ensuring compliance with industry-specific laws and regulations applicable to their organization.
• HoloLabsAI acts solely as a technology provider and does not control how deploying organizations utilize the Services.

5. AI SYSTEMS, AUTOMATED RESPONSES, AND DISCLAIMERS

HoloLabsAI utilizes artificial intelligence and machine learning technologies to generate responses, recommendations, and conversational interactions.

Users acknowledge and agree that:

• AI-generated responses may be inaccurate, incomplete, delayed, inappropriate, or misleading;
• AI-generated content should not be relied upon as medical, legal, financial, mental health, or professional advice;
• HoloLabsAI makes no representation or warranty regarding the accuracy, reliability, completeness, legality, or appropriateness of AI-generated outputs;
• Users are solely responsible for evaluating and verifying AI-generated responses before relying upon them.
• HoloLabsAI shall not be liable for decisions, actions, damages, losses, or claims arising from reliance upon AI-generated content, recommendations, or outputs.
• HoloLabsAI implements commercially reasonable safeguards intended to reduce harmful, inappropriate, or misleading outputs; however, no AI system can guarantee complete accuracy or eliminate all risk of unintended results.
• The Services are provided “as is” and “as available” without warranties of any kind, express or implied.

6. NO SENSITIVE DATA SUBMISSIONS

Unless expressly authorized under a separate written agreement, users should not submit:

• Social Security numbers;
• Government identification numbers;
• Financial account information;
• Medical records;
• Payment card information;
• Passwords;
• Biometric identifiers;
• Sensitive confidential information; or
• Any regulated protected information.
• HoloLabsAI shall not be responsible for information submitted in violation of this section.

7. BIOMETRIC AND FACIAL RECOGNITION DISCLAIMER

Unless expressly agreed in writing, HoloLabsAI does not intentionally collect, store, process, or use biometric identifiers or biometric information for identification purposes. HoloLabsAI does not utilize facial recognition technology for identity verification unless specifically authorized pursuant to a separate written agreement.

8. DE-IDENTIFIED AND AGGREGATED DATA

HoloLabsAI may use anonymized, aggregated, and de-identified data to:

• Improve AI models and platform performance;
• Enhance operational capabilities;
• Develop analytics and benchmarking insights;
• Improve conversational quality and deployment effectiveness.
• Such data will not intentionally identify individual users.
• HoloLabsAI does not use customer-specific confidential information to train public AI models.
• Enterprise customers may request restrictions regarding the use of deployment-specific data for AI training purposes pursuant to a separate written agreement.

9. HOW WE SHARE INFORMATION

We may share information only under the following circumstances:

• A. Service Providers
• We may share information with trusted service providers supporting:
• Cloud hosting
• Infrastructure management
• AI processing
• Payment processing
• Analytics
• Customer support
• Security monitoring
• All service providers are contractually required to protect information and use it only for authorized purposes.
• B. Deploying Organizations
• Where HoloLabsAI is deployed on behalf of an organization, certain interaction data and analytics may be accessible to that organization pursuant to its agreement with HoloLabsAI.
• C. Legal Requirements and Business Transactions
• We may preserve, disclose, or transfer information:
• To comply with legal obligations;
• To protect rights, safety, or property;
• To investigate suspected violations or misuse of the Services;
• In connection with mergers, acquisitions, financing transactions, restructuring events, or asset sales.
• We do not sell or rent personal information.

10. THIRD-PARTY AI AND INFRASTRUCTURE PROVIDERS

Certain functionalities of the Services may rely upon third-party infrastructure providers, AI systems, cloud hosting providers, voice technologies, payment processors, or related third-party services. HoloLabsAI is not responsible for outages, interruptions, inaccuracies, delays, failures, or damages caused by third-party providers or systems outside HoloLabsAI’s reasonable control.

11. DATA STORAGE, RETENTION, AND CONVERSATION HISTORY

HoloLabsAI may store conversations, interaction history, engagement records, analytics, and deployment data to:

• Operate the Services;
• Provide analytics and reporting;
• Improve system performance;
• Support customer deployments;
• Maintain security and compliance records.
• Certain functionality of customer-branded avatars and deployments may require continued access to HoloLabsAI infrastructure, hosting systems, operational tools, and platform services.
• Data retention periods may vary depending on:
• Customer agreements;
• Operational requirements;
• Legal obligations;
• Backup procedures;
• Platform functionality.
• Customers may request deletion of eligible data subject to legal, operational, backup, security, and compliance limitations.

12. CUSTOMER CONTENT LICENSE

Users and organizations submitting content to the Services grant HoloLabsAI a limited, non-exclusive license to host, process, transmit, analyze, and utilize such content solely for purposes of:

• Operating the Services;
• Supporting deployments;
• Providing customer support;
• Improving platform performance;
• Maintaining security and functionality.
• Users and organizations are solely responsible for content submitted through the Services.

13. DATA SECURITY

HoloLabsAI utilizes commercially reasonable safeguards including:

• Encrypted data transmission and storage;
• Access controls;
• Authentication systems;
• Infrastructure monitoring;
• Secure hosting environments;
• Role-based access restrictions.
• No system is completely secure, and HoloLabsAI cannot guarantee absolute security.

14. SERVICE AVAILABILITY

HoloLabsAI does not guarantee uninterrupted, secure, timely, or error-free operation of the Services. Temporary interruptions, outages, maintenance periods, delays, or technical issues may occur from time to time.

15. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, analytics tools, and similar technologies to:

• Improve website functionality;
• Analyze usage patterns;
• Personalize user experiences;
• Maintain session functionality;
• Improve marketing effectiveness.
• Users may modify browser settings to disable cookies, though portions of the Services may not function properly.

16. CALIFORNIA PRIVACY RIGHTS

California residents may have rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), including the right to:

• Request access to personal information;
• Request deletion;
• Correct inaccurate information;
• Limit certain uses of sensitive information.
• Requests may be submitted to:
• privacy@hololabsai.com

17. CHILDREN’S PRIVACY

The Services are not intended for children under eighteen (18) years of age. HoloLabsAI does not knowingly collect personal information from children.

18. INTERNATIONAL USERS

If you access the Services outside the United States, you acknowledge that information may be transferred to and processed within the United States and other jurisdictions where our service providers operate. Users may not access or use the Services in violation of applicable export control laws, sanctions laws, or international trade regulations.

19. THIRD-PARTY SERVICES

The Services may integrate with or rely upon third-party platforms, AI systems, hosting providers, payment processors, or software tools. HoloLabsAI is not responsible for the privacy practices, security standards, operational policies, or functionality of third-party services.

20. LIMITATION OF LIABILITY

Use of the Services is also governed by HoloLabsAI’s Terms of Service, Master Services Agreements, Statements of Work, and other applicable agreements, which may contain additional limitations, disclaimers, arbitration provisions, class action waivers, indemnification obligations, and liability protections.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the Services following updates constitutes acceptance of the revised Privacy Policy.

22. CONTACT US

HoloLabsAI, Inc. United States privacy@hololabsai.com